|Performance Analysis and Tuning Simplified|
Please note: We moved into a new office in Biddeford, Maine during the Summer of 2013. The new space is located in an old refurbished mill building from the 19th century and it's amazing. Phones and snail mail have been forwarded and email will work as well. We retired our old fax machine in late 2013 because no one uses it any more. The phone system in our new space is a little odd, please email us if you have any trouble with it.
Use ONLY the mailing address for sending payments. Using the street address to remit payments will delay the process of settling your account and responding to correspondence. Please use the street address for UPS, FedEx, and DHL deliveries only.
The easiest way to order evaluation software is by using our order form. If you prefer, you can also order software by phone.
Most operating systems do not have sar enabled as a default. If you set up sar for data collection when you order the eval copy, you'll have several days of data to analyze when it arrives.
Our office is generally open from 9:00 AM to 4:00 PM, US Eastern Time but it will be closed on many US holidays, during the time between Christmas and the end of the year, and whenever everybody happens to be out of the offfice. Our phone coverage is not always 100% but don't worry, we have voice mail and email. If you have to leave a message, we'll get back to you as soon as we can.
Phone and weather problems at our US office: Note that severe storms do occur in the area and we may be closed occasionally due to power outages or ice storms in the winter, floods in the spring, and thunderstorms in the summer. When we are shut down by weather, we plan to monitor email and phone messages from our homes. Feel free to monitor our weather if you're interested.
If you are from somewhere other than North America and talking to anyone in our US office: Please note that everyone in our US office is likely to be very "American" in our responses, and we may call you by your first name or make other cultural blunders. The normal way of communicating in the US is very informal and it may seem strange or rude if you are not accustomed to it. We don't mean to offend you, but it's difficult for us to track the etiquette of cultures around the world. You may also want to check the time required to ship software to your country.